Coordinated data exchanges and processing with clients, benefits carriers and HRIS/payroll entities.

Prepared and processed Annual Open Enrollment, including meetings, setup, vendor files and payroll completion.

Resolved complex transactions in operating systems in order to reduce the level of effort and improve the customer experience when interacting with their Benefit Administrator.

Pursued resolution of challenging issues by ensuring the application of best practices resulting in effective root cause analysis and problem solving within the Health and Insurance spectrum.

Performed multiple project task deliverables related to client change order request and internal operational issues requiring knowledge of a client's administrative plan design to ensure high quality delivery of projects.

Served as Subject Matter Expert (SME) to business partners as well as assigned clients to assist in monitoring, analysis and identification of trends and potential issues making recommendations for improvements.

Collaborated with design, stakeholders and technical teams to identify and document requirements and dependencies ensuring delivery of business value.

Captured business requirements and translated them into user stories for development team and other stakeholders.

Performed user acceptance testing to ensure accurate delivery or enhancement of product functionality.

Served as point of contact related to complex operational issues for assigned client’s related escalations.

Produced detail-level functional and information requirements, models and documentation to supporting business partners and assigned mid-level clients.

Captured business requirements for systemic enhancements related to multiple clients within assigned projects.

Created, developed and executed test plans related to implementation of various systemic fixes and enhancements.

Responsible for the accurate preparation, documentation, distribution and reconciliation of payroll and the administration of the payroll system.

Issuing and distributing paychecks, managing direct deposits, benefits withholding, payroll deductions, federal and state payroll tax deposits and returns, new hire reports, federal payroll summaries, W-2s.

Managing electronic timekeeping systems, manually collecting and reviewing timesheets. Providing information and answering employee questions about payroll-related matters.

Preparing and issuing earnings statements.